Zurich One – your customer portal

You can start the self-registration for the Zurich One customer portal using this link.

You will need the following contact details for self-registration:

• A valid email address
• A valid mobile phone number

To successfully identify you, we need the following additional information from you:

• Policy number (How can I find my policy number?)
• Date of birth

Please contact our customer service by phone at +41 41 528 32 50.

You can view your policies in the customer portal by clicking on the "Policies" section. There you will find an overview of all policies taken out with Zurich Insurance (including Orion).  

The type of insurance, the policy number, the term and the premium are displayed. Basic information is available for personal liability, life and Orion policies (product name, policy number and policy status).  

Yes, you can download your insurance policy documents by following the process below:

• Click on "My policies"
• Select the policy for which you want to download the documents
• Under "Policy documents”, you will find all available documents
• Click on the document you wish to download

Please contact us by telephone on +41 41 528 32 50. A customer advisor will help you by connecting your accounts in the Zurich customer portal. This ensures that all your policies are assigned correctly. After this process, you should be able to see all your policies in the customer portal within 24 hours. 

Yes, you can report claims in the customer portal by following the process below: 

• Click on "My Claims" in the overview column
• Select the insurance policy that applies to the claim
• Enter all required information in the claims reporting process 

Yes, you can access the claims overview by clicking on "My Claims".

Yes, you have the option of raising any concerns with Zurich Insurance in the customer portal. You can use the "Contact" section to fill out the contact form or call the customer service telephone numbers displayed. We will be happy to answer any questions you may have. 

Can I also contact Zurich Switzerland by e-mail?
Please use our online forms. This allows you to submit all your general or specific inquiries (e.g. claims notifications or address changes). The advantage of our contact forms is that your request gets to the right place faster and can therefore be processed more efficiently.

Would you prefer to call us? We are also happy to help you by phone:

Call from Switzerland: 0800 80 80 80

Call from abroad: +41 44 628 98 98