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Zurich One Portal for private customers

Convenient and available around the clock: Discover our portal for private customers. Simply log in or register to get started.

Services for private customers
Available around the clock for you

With Zurich One, you can contact us flexibly at any time for all your concerns.

Direct assistance in case of a claim

Report a claim quickly and easily online.

Request quotes

Create your personal quote at any time without obligation.

Adress change

Update your address and email address directly in the customer portal.

Overview of all policies

Access your policies online at any time – even on the go.

Invoice status

Check your invoice status in the app.

ZOne App

Zurich One App for private customers - download now

Managing daily life and always having your insurance under control, reporting claims or changing your address – made easy with Zurich One. Our Zurich One customer portal is now also available as an app.

Scan the QR code and download the app directly Scan the QR code and download the app directly

Frequently asked questions

What policy information is displayed?

The type of insurance, the policy number, the term and the premium are displayed. Basic information is available for personal liability, life and Orion policies (product name, policy number and policy status).  

Can I report a claim in the customer portal?

Yes, you can report claims in the customer portal by following the process below: 

  • Click on "My Claims" in the overview column
  • Select the insurance policy that applies to the claim
  • Enter all required information in the claims reporting process 

Can I also contact Zurich Switzerland by e-mail?
Please use our online forms. This allows you to submit all your general or specific inquiries (e.g. claims notifications or address changes). The advantage of our contact forms is that your request gets to the right place faster and can therefore be processed more efficiently.

Would you prefer to call us? We are also happy to help you by phone:

Call from Switzerland: 0800 80 80 80

Call from abroad: +41 44 628 98 98

 

We are happy to help you.

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