ZKPSurvey

Did we meet your expectations?

We care about your satisfaction

Let us know what you thought of your recent experience with a Zurich product or service.


Your feedback will help us to make things even better for you.

Based on your experience with our claim service, how likely are you to recommend Zurich to a friend or family member? *
Very unlikely
Very likely

What is the main reason for your evaluation?

What is your assessment of the following aspects?
The notification of the claim was simple.
Strongly disagree
Strongly agree
If used: I was fully satisfied with the service provided by the partner recommended by Zurich (garage, craftsman, rental car etc).
Strongly disagree
Strongly agree
The advantages of having the damage repaired by a Zurich partner (garage, craftsman, rental car etc.) were explained to me in a comprehensible manner by the Zurich employee.
Strongly disagree
Strongly agree
It was easy to settle the claim with Zurich.
Strongly disagree
Strongly agree
The speed with which my claim was handled met my expectations.
Strongly disagree
Strongly agree
My contacts at Zurich were helpful.
Strongly disagree
Strongly agree
The information received was understandable.
Strongly disagree
Strongly agree
I was sufficiently informed about the current status of the case.
Strongly disagree
Strongly agree

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