Effective case management
We are there for you if your employees fall ill or have an accident – quickly and simply.
Stories from everyday life
Our solutions are as individual as the cases themselves. Our case managers have already successfully helped a large number of employees return to work or find a new perspective in their working lives.
Forest ranger: A new perspective
In a forestry company with 20 employees, an employee learns that he suffers from a severe autoimmune disease with muscle weakness. Working on uneven terrain with a chainsaw is no longer viable. Thanks to the Zurich Case Manager, the forest ranger finds a new job in a nursery.
Carpenter: Office instead of workbench
After suffering a slipped disc, a carpenter can no longer carry out his profession. Supported by the Zurich Case Manager and the DI, he completes a new commercial training course. This allows him to stay at his company, but he switches to an office position and is fully able to work again.
IT specialist: Burnout as an opportunity
In an IT company with 15 employees, the managing director is suffering from burnout and is absent for weeks – a challenge for everyone. The Zurich Case Manager accompanies her back to work and coaches the employees. The company is thus able to emerge from the crisis stronger than before.
Information and frequently asked questions about case management
Advice and support
We advise you and your employees in the event of illness or accident so that those affected can recover as quickly as possible and return to work. If required, we can put you in touch with partners and specialist agencies.
Individual solutions
In the event of prolonged absences due to serious illness or accidents, we assist your employees personally on their way back to work. If necessary, we also help with professional reorientation.
Network of specialists
We open up our network to you so that your employees have access to the best possible medical care. We also put patients in touch with medical consultants and provide support if a patient wishes to obtain a second opinion.
What does case management involve?
Our case management includes personal support for your employees returning to work after long absences due to illness or accidents. Depending on the situation, the focus is on reintegration or reorientation. We are at your side: We offer advice on the telephone and personally, coordinate medical service providers, DI offices and authorities, and put you in touch with partners and specialist agencies.
When does it make sense to involve case management?
Case management is particularly effective in non-terminated employment relationships and is ideally introduced at an early stage. A positive attitude towards returning to work and a willingness to work cooperatively are crucial. We will be happy to help you determine your needs and organize the appropriate support. Responsibility for making a decision on the possible added value and the type of use lies with Zurich, and it depends on various factors such as a medical assessment.
We will be happy to check with you individually whether case management makes sense.
Can Zurich Case Management be called in for advice even before an inability to work occurs?
We are constantly working on developing our services further, to provide you with the best possible support. Do not hesitate to contact us at an early stage so that we can examine the appropriate options with you.
How does communication work in a specific case?
Open and clear communication is crucial for the success of case management. This is why we rely on regular personal communication via telephone, Microsoft Teams and face-to-face meetings on site between the employer, the employee and the responsible case manager. Compliance with data protection throughout the entire process is a matter of course for us.
What costs will I incur for case management?
Case management is a Zurich service included in your premium. Responsibility for any decision on the potential added value and type of use of case management lies with Zurich. We take all available information into account and select the most suitable type of support for your specific case.
How does Zurich ensure that the privacy and data protection of the employees concerned are guaranteed?
We adhere strictly to our stringent privacy policy to ensure the security and confidentiality of personal and health-related information. This includes compliance with all relevant local data protection laws and regulations when handling sensitive data. In addition, we use a specially adapted cooperation agreement for the case management process.
How does case management support the return to work after illness or an accident?
Case management develops individual reintegration plans. These take into account both the requirements of your company and the health restrictions of the person concerned, in order to provide for a successful return to work.
Are there case management programs that are specifically tailored to certain industries or company sizes?
We have tried-and-tested processes that have proven themselves in various industries and company sizes. For each case management situation, we take into account the specific requirements and guidelines of the respective industry and adapt our processes accordingly, if necessary.
How does a case management process work?
In the first meeting, we clarify the need for support and the motivation of all involved to work together. If we agree on a joint course of action, we define the initial situation in an assessment. We then sit down with all involved to define an action plan and the next steps. We review the process in regular progress meetings and adjust the action plan, if necessary. The conclusion of case management is clearly communicated to all parties involved. We follow the standards of Netzwerk Case Management Schweiz throughout the entire process.
