Isn't the battery already covered by the manufacturer?

While many claims are indeed covered by the manufacturer's warranty, not all are. For example, usage errors are explicitly excluded from the warranty. Zurich offers protection that is actually all-encompassing for this reason, covering deep discharging, overvoltage and even usage errors.

How might usage errors occur?

Usage errors can occur through irregular strain on the battery. Discharging in full or the incorrect programming of a smart wallbox may also lead to battery damage in certain circumstances.

What is deep discharging?

When a battery's voltage drops below a certain critical value, it is called deep discharging. It can cause various types of damage to the battery. Deep discharging can occur, for example, if the charging device is faulty.

What is overvoltage and overcurrent?

Overvoltage refers to a state when a battery's voltage exceeds the tolerance range. Possible causes of overvoltage include power outages, short-circuits, thermal overload and lightening strikes.

Isn't the charging station already covered by home or buildings insurance?

It is possible that the charging station may be covered by cantonal or private buildings insurance, but the question is to what extent. Through our supplementary cover in the context of our motor vehicle insurance, we offer attractive all-round protection for charging stations.

Is a charging station insured even if it was not installed by a specialist?

No. It is very important for charging stations to be installed correctly by professionals. It is particularly crucial to take into account the building's individual power distribution.

From an insurance perspective, does it make a difference whether my charging station is connected in an underground car park or in an individual garage?

No, it is much more important that the charging station was correctly installed and that it is certified.

What is the distinction between a warranty and insurance benefit?

Charging stations normally have a two-year warranty and receive similar protection to mobile phones. This means that operating damage is covered. However, if the charging station is stolen or damaged suddenly by an unforeseeable event, the warranty no longer provides cover, but Zurich's insurance does.

Isn't this cover already included with normal credit card insurance?

Depending on the provider, the loss of the charging card may be insured. The hacking of or misuse of the charging app is not, however, covered. With Zurich's "Charging Card and App Protection" cover, everything is included.

Why is app protection needed? What risks are insured?

App protection takes over if the app is hacked or the smartphone is stolen, creating a risk of information being misused. If the app is misused, we will cover the costs arising up to the agreed sum insured. Blocking and replacement costs for the charging card are also covered.

Does this protection apply exclusively to the policyholder?

Family members in the same household can also benefit from this protection.

What is the green bonus and who benefits from it?

We reward environmentally friendly vehicles and grant a discount on the premium of up to 20 percent for electric, plug-in and full-hybrid vehicles.

For which drive systems can I take out the supplementary cover of E-Mobility Protect?

The cover can be included for electric, plug-in and full-hybrid vehicles.

Can I take out the E-Mobility Protect cover online?

Yes, you can simply select the "Insurance package" option in the premium calculator and choose E-Mobility Protect in the detailed view. If you are already a Zurich customer, please use the contact form or call our Service Center or your customer advisor and we will be happy to create a no-obligations offer for you.