Zurich Help Point: relax while your car is being repaired

Report your automobile claim online or call the service number 0800 80 80 80 and make an appointment at one of the 28 Zurich Help Points throughout Switzerland. In an emergency, you can contact us by phone 24/7. On site an expert vehicle inspector will assess your damage and suggest a repair method to you. If you are happy with everything, the automobile will be repaired at one of our 300 partner garages. Until you can pick it up again, you will stay mobile – thanks to a courtesy car or a voucher for a taxi or public transport.

You don’t need to coordinate your repair yourself, and can leave this job to us. Instead of making appointments or filling in forms, you are already mobile again – e.g. with your free courtesy car.

By the way: For each Zurich Help Point appointment booked online, we plant a tree seedling on the island of Borneo.

For you as a Zurich customer or as the victim of an accident with a vehicle insured with Zurich, this service is free. We want to wow you with our service excellence. With our Help Point Plus option, you benefit from more favorable car insurance conditions if you have your vehicle repaired via our network .

No, the repairs are usually carried out at one of our 300 partner garages.

Don’t worry, we assess your situation individually online or by phone and put you in touch with a good partner garage near you.

Of course. We work with partner garages who specialize in electric cars.

This is not the case: We don't choose the cheapest, but rather the least invasive repair method for the vehicle and the environment. For rock damage, for example, it is often better not to replace the entire windshield. If the windshield is repaired instead of replaced, this has less impact on the car and is more environmentally friendly: Sustainability is an important concern at Zurich.

Of course. Incidentally, the Zurich Help Point is also set up for special requests. If a customer only drives an automatic or needs a child safety seat, we also make that possible. When you pick it up, your car will be freshly vacuumed, cleaned and disinfected. In addition, we carry out a free safety check. The vehicle expert, for example, provides feedback if he or she notices something is wrong with the position of the headrests or the tire tread.

Should you ever be dissatisfied, we will grant you a lifetime guarantee on all repairs via the Zurich Help Point. Having said that, we choose our repair partners carefully and are convinced of their quality: 9 out of 10 Zurich Help Point customers are so satisfied with our services that they would recommend Zurich to their friends and acquaintances.

It's up to you. You can, of course, also choose your usualgarage – they may be a Zurich Help Point partner anyway! However, if you chose the Help Point Plus option when taking out your car insurance, you grant permission for your damage to be dealt with via our Zurich Help Point network. You benefit from the excellent service and a reduced premium. 

To reschedule or cancel your appointment at the Help Point, please click on the link in your confirmation email or call our claims service team on 0800 80 80 80.